Tropical Storm Imelda

Updated: 9/25/2019 1:50 PM

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Imelda Assistance Fund

Harris County Judge Lina Hidalgo and Houston Mayor Sylvester Turner have established the Imelda Assistance Fund to meet the needs of those who have suffered damage during Tropical Storm Imelda and the flooding that followed. To learn more and to donate to the Imelda Assistance Fund, please go to https://ghcf.org/imelda/.

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Recovery

Federal Resources

To apply for federal assistance through FEMA or to access information about other federal resources for Imelda recovery, click here or call 1-800-621-3362 (TTY 1-800-462-7585)

Needs Assessment Survey

The nonprofit and philanthropic community has partnered together on a survey to assess the needs of those affected by Tropical Storm Imelda. If you or anyone you know has been affected directly by the storm, we encourage you to fill out the needs assessment survey at ImeldaSurvey.com. One thing that we certainly learned from Harvey is that information collected at the early stages of a disaster goes a long way to inform, strengthen, coordinate response and recovery efforts. With information in hand, our local nonprofit, faith-based, and philanthropic organizations can work collaboratively to steer resources towards those who need them most. If you were affected, please fill out the 5 minute survey at ImeldaSurvey.com.

Imelda Survey Flyer

Local Recovery Centers

Starting Monday 10/14/19, LRCs will be open at:

Local Recovery Centers Flyer

At the LRCs, staff will be available to answer specific questions about recovery programs and resources. This includes information about where residents can find access to food and temporary housing, support for cleanup and debris removal, legal services, and guidance on how to file insurance claims. The Centers will be staffed by representatives of the Harris County Community Services Department and a wide array of non-profit organizations supporting the recovery, including the American Red Cross and BakerRipley.

For Recovery Resources call 211

211 Texas/United Way Helpline, operated by United Way of Greater Houston, is committed to helping people connect with the services they need. Whether by phone or internet, our goal is to present accurate, well-organized and easy-to-find information from state and local health and human services programs. 211 Texas is a free, anonymous social service hotline available 24 hours a day, 7 days a week, 365 days a year. Help can be provided in 150 different languages. You can dial 211 or 877 541-7905 or search the database at www.211texas.org

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Clean Up

Debris Removal

Harris County Debris Removal has started. Help us out by sorting your debris for pickup. 

  • Harris County is picking up white goods, electronics, and Household Hazardous Waste (HHW) separately from the rest of the debris piles.
  • Harris County will not be picking up piles of green vegetation. 
  • Harris County will not be picking up remodeling debris.

For additional information about debris separation and debris removal, please call the Harris County Residential Debris and Damage Assessment Hotline: 

Crisis Cleanup

Residents that need cleanup assistance due to the Serve Weather in September 2019 are encouraged to register their home with Crisis Cleanup by calling 800-451-1954.  Crisis Cleanup is an online database used by local faith based organizations and disaster relief agencies to coordinate cleanup efforts after a disaster.  There are no guarantees for service but all disaster survivors with cleanup needs are asked to register.  The Crisis Cleanup line will be open Monday through Friday, 8 am to 5 pm. Residents can also call 24 hours a day, seven days a week, to leave a message and receive a call back.

Muck and Gut Resources

Mold Remediation

Help Locating Your Vehicle

Commuters who abandoned cars and need to locate their vehicles can visit findmytowedcar.com if their car was left in the City of Houston. For drivers towed in unincorporated areas of Harris County call (713) 221-6000 and dial option one when prompted.

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Getting Back on Your Feet

Food Pantry Finder

Click Here to find a local food pantry from the Houston Food Bank.

Disaster Recovery How to Replace Important Documents

Disaster Recovery Renter's Rights

Disaster Unemployment

  • Individuals who lost their jobs or self-employed individuals who have been unable to work due to damage sustained from Tropical Storm Imelda may be eligible for Disaster Unemployment Assistance benefits.
  • Apply for disaster unemployment assistance through the Texas Workforce Commission online or through the TWC TeleCenter at 800-939-6631 Monday through Friday 8:00 a.m. to 5:00 p.m.
  • You can find more information on applying for DUA at https://twc.texas.gov/jobseekers/disaster-unemployment-assistance.
  • The last day to apply is November 7, 2019.

Coping After a Disaster

People who have gone through a disaster can experience significant stress. This is a common and normal response. Click here to download a helpful guide.

Immigrant Survivors

Immigrant survivors can visit this link for information on immigrant eligibility for disaster relief programs, list of non-English/culturally-specific media, common legal needs after a disaster, and more.

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Reports and Claims

To Report a Flooded Home

Please fill out the Report Home Flooding form or call the Harris County Engineering Department - Permits Office at 713-274-3880 between 8:00 AM to 5:00 PM

HCFCD Home Buyout Program

If your home was flooded in both Harvey and Imelda, you may be eligible for the HCFCD Home Buyout Program. Go to this page and fill out the Notice of Voluntary Interest Form to start the process. 

Insurance Information 

Here are some things to keep in mind if you need to file an insurance claim:

  • Report your claim immediately
  • Take pictures or video of all damages
  • Save all your receipts
  • If you have flooding, disconnect electronics and electrical appliances and move them to a dry place, and move any damaged household items to a dry place
  • If you evacuate, call your agent and provide a number where you can be reached
  • Don’t start a car that’s flooded since hidden water could further damage your vehicle and cause other risks
  • Dry out your car and other water-damaged items to prevent mold
  • If your car was towed due to flooding you can search for it on FindMyTowedCar.com

Claim Numbers


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American Sign Language (ASL)

Recovery Information