Emergency Flooding Resources
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Immediate Needs

Recovery Center - For Kingwood Area Residents Affected by May 7-9 Rain Events
Harris County Community Services Department has established a temporary Recovery Center (RC) at Kingwood United Methodist Church (1799 Woodland Hills Drive, Kingwood, TX 77339) that will be open from 9:00 a.m. until 6:00 p.m. starting Monday, May 20 through Saturday, June 15, 2019. The DRC will provide impacted residents with in-person access to information and other resources provided by various partner agencies.

2-1-1 Texas/United Way HELPLINE is the information resource before, during, and after weather events. Call 2-1-1 for food assistance, replacement of clothes or furniture, etc.

Flood Damage?

Report Home Flooding

If you live in Harris County, please use the Home Flood Report Tool to report that your home flooded. If you live in the City of Houston, you can also call “3-1-1” to report that your home has flooded.

Crisis Cleanup
Residents that need cleanup assistance due to the severe weather and flooding in May 2019 are encouraged to register their home with Crisis Cleanup by calling 844-965-1386. Crisis Cleanup is an online database used by local faith-based organizations and disaster relief agencies to coordinate cleanup efforts after a weather events. There are no guarantees for service, but all individuals with clean up needs after a weather event are asked to register. Residents who are selected to receive cleanup assistance from a faith-based or disaster relief organizations will receive a call from the organization to schedule a date and time for assistance to be provided. The Crisis Cleanup line will be open Monday through Friday, 8 am to 5 pm, through May 24, 2019.
Flood Recovery Recommendations

Click here for more information

Muck and Gut Resources
Insurance Information

Here are some things to keep in mind if you need to file an insurance claim:

  • Report your claim immediately
  • Take pictures or video of all damages
  • Save all your receipts
  • If you have flooding, disconnect electronics and electrical appliances and move them to a dry place, and move any damaged household items to a dry place
  • If you evacuate, call your agent and provide a number where you can be reached
  • Don’t start a car that’s flooded since hidden water could further damage your vehicle and cause other risks
  • Dry out your car and other water-damaged items to prevent mold
  • If your car was towed due to flooding you can search for it on FindMyTowedCar.com

Claim Numbers

  • Allstate 1-800-54-Storm (1-800-547-8676)
  • AAA Texas 1-800-672-5246
  • Nationwide 1-800-421-3535
  • Farmers 1-800-HelpPoint (1-800-435-7764) or Spanish (1-877-732-5266)
  • Foremost Insurance 1-800-527-3907
  • Bristol West Insurance 1-800-274-7865
  • Mercury Insurance 1-800-503-3724
  • State Farm 1-800 SF CLAIM (1-800-732-5246)
  • Travelers Insurance 1-800-238-6225
  • USAA 1-800-531-8722
  • Texas Windstorm Insurance Association 1-800-788-8247
  • The Texas Department of Insurance can also help you find the right contacts: 1-800-252-3439; https://www.tdi.texas.gov/consumer/disasters.html
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