Harris County Alerts

Three Disaster Recovery Centers Open in Houston Area

Sep 12, 2017 Back

Disaster Recovery Centers Open in Houston Area


Three State of Texas/FEMA Disaster Recovery Centers opened on September 11th in the cities of Katy, Baytown and Houston. As more locations open, updates will be provided.


Disaster recovery centers offer in-person support to individuals and businesses in 39 counties included in the Texas federal disaster declaration for Hurricane Harvey and the subsequent floods.


What you can do?


Recovery specialists from the Federal Emergency Management Agency (FEMA) and the U.S. Small Business Administration (SBA), the State and other agencies will be at the centers to talk about assistance and to help anyone who needs guidance in filing an application.


The new centers are at the following locations:


Katy Mills Mall (Fort Bend/Harris County)

5000 Katy Mills Circle

Katy TX 77494

Hours: Daily, 7 a.m.-7 p.m.

Baytown Community Center (Harris County)

2407 Market Street

Baytown TX 77520

Hours: Daily, 7 a.m.-7 p.m.

Greenspoint Mall (Harris County)

263 Greenspoint Mall

Houston TX 77060

Hours: Daily, 7 a.m.-7 p.m.


The U.S. Small Business Administration’s (SBA) disaster assistance employees are committed to helping businesses and residents rebuild as quickly as possible. SBA representatives are available to answer questions about SBA’s disaster loan program and help business owners and residents apply to SBA.


Disaster Recovery Centers are accessible to people with disabilities. Centers have assistive technology equipment allowing disaster survivors to use amplified telephones, phones that display text, amplified listening devices for people with hearing loss, and magnifiers for people with vision loss. Video Remote Interpreting is available and in-person sign language is available by request. The centers also have accessible parking, ramps and restrooms.


If possible, homeowners, renters and businesses should register with FEMA before visiting a recovery center. Eligible residents may register for assistance the following ways:


•Online at DisasterAssistance.gov.

•Phone 800-621-3362 (voice, 711/VRS-Video Relay Service) (TTY: 800-462-7585). Multilingual operators are available (press 2 for Spanish).

•Via the FEMA app, available for Apple and Android mobile devices. To download visit:fema.gov/mobile-app.


The following information is helpful when registering:


•Address of the location where the damage occurred (pre-disaster address).

•Current mailing address.

•Current telephone number.

•Insurance information.

•Total household annual income.

•Routing and account number for checking or savings account (this allows FEMA to directlytransfer disaster assistance funds into a bank account).

•A description of disaster-caused damage and losses.

Disaster survivors can visit any of the centers for assistance. Locations of other recovery centers are online at www.fema.gov/DRC.


FEMA Quick Reference Guide


FEMA Registration and Help Desk: 1-800-621-3362/TTY: 800-462-7585


Flood Insurance Questions: 1-800-621-FEMA, option 2



FEMA Links

• FEMA Online Registrations for Residents: www.disasterassistance.gov

• FEMA Disaster Recovery Center (DRC) Locator: http://asd.fema.gov/inter/locator/home.htm

• Hurricane Harvey Webpage: www.fema.gov/hurricane-harvey

• Hurricane Harvey Rumor Control: www.fema.gov/hurricane-harvey-rumor-control

• Individual Disaster Assistance: www.fema.gov/individual-disaster-assistance


FEMA Resources for Foreign Language Speaking or Disabled Residents

Resources for People with Access & Functional Needs

• Spanish: www.fema.gov/es/disaster/4332

• Arabic: www.fema.gov/ar/disaster/4332

• Urdu: www.fema.gov/ur/disaster/4332

• Vietnamese: www.fema.gov/vi/disaster/4332

• Korean:www.fema.gov/ko/disaster/4332

• Chinese: www.fema.gov/zh-hans/disaster/4332

• Tagalog: www.fema.gov/tl/disaster/4332


Temporary Work

• Customer Representatives (Various Locations): https://careers.fema.gov/hurricane-harvey

• Various Local Hire Positions (Texas): http://www.twc.state.tx.us


Fraud Reporting

• FEMA Disaster Fraud Hotline: 1-866-720-5721

• FTC Disaster Fraud Reporting: www.ftccomplaintassistant.gov

• Texas Attorney General’s Office: www.texasattorneygeneral.gov/cpd/disaster-scams or 800-252-8011




© Copyright 2017 Harris County HCOHSEM